1. Decision of heritage status within 6 months from the date the application is received.
2. The results of the excavation license application and the import- export of cultural objects are within 7 working days from the date the application is received.
3. To provide feedback regarding the enforcement of the National Heritage Act 2005 within 7 working days when a complaint is lodged or accepted.
4. Carry out conservation and archaeological research in accordance with international standards.
5. Respond to customer complaints in the following periods :
o Acknowledgment within 1 working day
o Initial response within 3 working days
24 December 2018
Pencalonan Dondang Sayang telah berjaya mendapat pengiktirafan oleh pihak UNESCO.
16 November 2018
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